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Dear Joan:
I would just like
to take the opportunity to express my satisfaction in working
with Rinadli Homes in the building of our family's home.
Building a new home is a considerable investment, as well as a
great deal of personal choices to make in the process. The Rinaldi's, and their staff of professionals, where
considerably helpful in the entire procedure.
We found the
quality of workmanship to be first-rate and they seem to take
pride in the work they do. After looking around at other
builder's products, we seemed to keep coming back to a Rinaldi
home.
In regards to any
issues that arose after moving into the house, they were handled
without delay, and they never left us waiting for a reply from
their office. This type of integrity is difficult to find today,
and I would like to commend
you on your genuine effort to satisfy your customers.
After speaking to
our new neighbours, all that we spoke with seemed to agree that
Rinaldi Homes offered more than others in quality and integrity.
I would highly recommend you to any one about to take the new
home plunge.
Sincerely,
Cam & Kathy
Sherk
August
24, 2005
Dear
Jerry
I would
like to take this opportunity to commend you for the superb
craftsmanship on our house at 19 Fredonia Crescent. We have been
in our home for 30 days and there are still no problems with the
house. In this day and age when you hear so many stories of poor
workmanship, it is very satisfying that as a Rinaldi homeowner,
we are the exception to the rule.
Before
we even agreed to purchase, you took the time to answer all our
questions. You also went to great lengths to ensure our
satisfaction with the plans before construction had started, but
perhaps we were most impressed with the ongoing adjustments made
during construction. On several occasions, you approached us
saying, "I don't like how this will look so if it's OK with you,
I would like to change it to this …." The consideration shown in
the design and subsequent construction were as if you were
building this home for your own family.
I would
like to thank the rest of the Rinaldi team for a job well done.
Joan was wonderful in helping my wife. Her imagination and
understanding of our needs allowed Brenda the confidence to make
the choices to obtain the look of the house she wanted.
Frank's
attention to detail and quality assurance were reinforced
throughout the construction. In speaking with contractors it was
easy to understand why he is well respected. His standards are
never compromised. Frank has always answered my questions and
continues to ask if anything needs attention in our home.
Margaret, Brett, Jake, Frank Jr. and Kyle are always pleasant to
my family and each has taken the time to answer any questions we
may have had. I have seen first hand the hard work Brett and the
guys have put into our house, especially in the extreme heat
this summer, it is greatly appreciated.
Again I
thank you and your staff for building a wonderful house for my
family. We are looking forward to spending many years in it and
we hope you are as proud of building our home as we are for
living in it.
Sincerely,
Brad and Brenda Hiscock
April 26, 2006
Dear Joan,
There are no words to express our
gratitude to all the staff at Rinaldi Homes in building our new
home. As you know my family and I moved to St. Catharines from
Vancouver in January of 2005. At the time, we had looked into
resale homes and building a home. The first time we met Margaret
at the Franklin model home we were sold. As soon as I walked
into the model home, I knew this was the home for us.
A big thank you goes to Margaret
for her professionalism, kindness and making us feel at ease.
She has been available every step of the way. Also a big thank
you to you Joan for all your great advice and for making me feel
comfortable since I wasn't from St. Catharines and not familiar
with the area. Once again, a big thank you goes to all the great
staff at Rinaldi Homes for a job well done!
Best wishes,
Shane and Maria Nicol
Frank & Jerry Rinaldi,
I just want to take a moment to
thank you both personally for our new home. We still have 30
days till close, but we are so excited and honored to take
possession of a Rinaldi Home. We both go by often since work has
begun and are delighted with the progress. Your tradesman are
truly talented and deserve praise. We will be proud owners.
Again Thanks.
Sincerely,
Paul and Jennifer Harper
Rinaldi Homes allowed us to create
a custom home from a standard floor plan. There is no other home
like ours, anywhere. We really like that distinction.
We had been looking for a new built
house or condo for many years prior to finding Rinaldi Homes.
Other builders had pre-set plans with one or two choices in
colours, flooring, tile, and kitchen and bath layouts. I found I
didn't like their choices and they emphatically would not change
them. Rinaldi Homes is different.
It was no problem to change the
floor plan to accommodate our needs. We moved walls, brought the
laundry to the second floor, expanded a bedroom and the garage,
moved the powder room, added closets, moved plumbing, added a
fireplace, added a custom 4'x4' shower, raised the kitchen
island and master bath cabinet heights, and more. Never did we
hear the word "no", everything was do-able. And, the best part
for us was that each item was detailed and reasonably priced.
Rinaldi Homes advised us of the
credit we had with each of their vendors and we got to choose
the brick colour and style; carpet, tile and hardwood flooring;
lighting; placement of all electrical, satellite/cable and
internet cabling; as many paint colours as we wanted; kitchen
and bath cabinets and hardware; fireplace design; and more. This
may seem like a lot of work, but it made our home, our home, and
not the builders. If we chose to upgrade anything, it was at our
option and we knew the cost of each upgrade as we were making
the choice, no surprises.
With all the changes and decisions
we made prior to and during construction we were never left with
the feeling that we were being "nickeled and dimed to death".
During construction, we toured the
house as it was being built at different stages to make sure
that the changes to the plans and our upgrades were not going to
be any problems later because we had been told by others who had
built homes with other builders that you really had to watch and
follow-up. We did not encounter any of the problems we had been
warned about. If we had an issue or question about the house
during the construction process it was immediately answered, and
if necessary resolved within a matter of days. Many times
Rinaldi Homes told us of issues and what they were doing before
we became aware of them. We were surprised and very pleased with
this level of service.
Rinaldi Homes delivered the house
on-time and on-budget, no delays or surprise charges.
Rinaldi Homes has a superior team
of staff and vendors. They made the whole process stress and
pain free for us.
We have been in our home 6 months
now, and if we have a question or concern, Rinaldi Homes gives
it the same attention and immediate response that we received
during the construction period.
We can't say enough positive things
about the team or the workmanship.
To anyone looking to purchase a new
home, we would whole-heartedly recommend Rinaldi Homes.
Irene, Brenda and Robert
Kerkhoven
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